Terms and Conditions

1. Premises and Definitions

These Terms and Conditions (hereinafter "Terms") govern the use of the Rentevo service (hereinafter the "Service") provided by FEVEN S.R.L. (hereinafter the "Provider").

For the purposes of these Terms, it is intended by:

User: the subject (natural or legal person) who registers for the Service as a manager of accommodation facilities for short-term rentals;
Guest: the subject who makes a reservation at a facility managed by the User and whose communications are processed by the Service;
Platform: the set of software, interfaces and APIs that constitute the Rentevo Service;
AI: the artificial intelligence systems used by the Service to generate automatic responses, translations and extract knowledge from conversations.

2. Object of the Service

Rentevo is an assistant based on artificial intelligence that provides managers of accommodation facilities for short-term rentals with the following services:

Automatic response to guest messages through AI models, with the possibility of human revision;
Synchronization of messages with channel managers (e.g. Lodgify);
Communication with guests via WhatsApp Business API;
Automatic construction of a knowledge base starting from conversations and uploaded documents;
Multilingual automatic translation of messages;
Operational notifications via Telegram, Web Push and email;
Upselling functionality (early check-in, late check-out, extra services).

3. Acceptance of Terms

By registering for the Service, the User declares to have read, understood and accepted these Terms, the Privacy Policy and the Cookie Policy. The use of the Service is subject to full acceptance of these Terms.

4. Registration and Account

The User must be of legal age and have the legal capacity to enter into binding contracts;
The data provided during registration must be true, complete and updated;
The User is responsible for the custody of their access credentials and for every activity carried out through their account;
The User must promptly communicate to the Provider any unauthorized access to their account;
Every account is personal and not transferable to third parties without the prior written consent of the Provider.

5. Subscription and Payments

5.1 Pricing plan

The Service is provided on a monthly subscription with pricing per managed property. Prices are indicated on the website and may vary based on the number of properties. All prices are intended exclusive of VAT, where applicable.

5.2 Trial period

The Provider may offer a free trial period. At the end of the trial period, the subscription will activate automatically unless cancelled by the User.

5.3 Payments

Payments are managed through Stripe. The User authorizes the recurring charge on the indicated payment method. In case of non-payment, the Service could be suspended after a tolerance period.

5.4 Cancellation

The User can cancel the subscription at any time from the platform. The cancellation will take effect at the end of the current billing period. No refunds are provided for the period already paid, except as provided by law.

6. Right of Withdrawal (Consumers)

Pursuant to articles 52 and following of Legislative Decree 206/2005 (Consumer Code), the consumer User has the right to withdraw from the contract within 14 days from the date of activation of the Service, without need for motivation and without penalties.

To exercise the right of withdrawal, the User must send communication to feven.srl@pec.it or to privacy@rentevoai.com before the expiry of the term. The Provider will provide the refund within 14 days of receiving the withdrawal communication, using the same payment method used by the User.

The right of withdrawal does not apply to services fully executed with the express consent of the User before the expiry of the withdrawal term.

7. Use of the Service and Obligations of the User

The User undertakes to:

Use the Service in accordance with current legislation, these Terms and industry best practices;
Ensure that they have the necessary legal bases for the processing of guest data through the Service (as Data Controller of their guests' data);
Obtain guests' consent for communications via WhatsApp, where requested;
Verify and, if necessary, correct the responses generated by the AI before sending, especially in test mode;
Not use the Service to send illegal, defamatory, discriminatory, spam content or for any purpose contrary to the law;
Not attempt to access unauthorized features or data, nor to compromise the security of the Platform;
Not resell, sub-license or grant access to the Service to third parties without written authorization from the Provider;
Keep your account information and channel manager integration credentials updated;
Connection to third-party platforms: when connecting third-party software platforms (such as PMS, Channel Manager, management systems, and messaging systems) via credentials or API keys, the User declares under their sole responsibility to have the full right to make such connection and to comply with any agreements, terms of use, licenses, or confidentiality obligations in force with respect to such platforms. For the purposes of these integrations, the User formally appoints the Provider as their external technological consultant and "authorized recipient" for processing booking data and guest communications;
Indemnity on third-party agreements: the User undertakes to indemnify and hold harmless the Provider from any claim, sanction, claim for damages, penalty clause, or legal action (including those arising from Non-Disclosure Agreements / NDAs or other contractual clauses) advanced by third-party platforms, management systems, or providers as a result of the integration, connection, or use of their APIs by the User.

8. Artificial Intelligence: Limits and Liability

The User acknowledges and accepts that:

AI generated responses are automatic proposals that can contain inaccuracies or errors. The Service provides supervision tools (test mode, Human-in-the-Loop system) to allow for review;
The Provider does not guarantee the accuracy, completeness or adequacy of AI generated responses;
The User is the ultimate responsible for the communications sent to their guests, even when generated by AI;
AI models are provided by third parties (OpenAI and Google) and the Provider has no direct control over the quality of the underlying models;
Contents processed by AI via API access are not used by providers for model training.

9. Intellectual Property

The Platform, the software, the design, the trademarks and all original contents are the exclusive property of the Provider or its licensors;
The User retains ownership of their content (messages, documents, knowledge base). The User grants the Provider a non-exclusive license, limited to the duration of the contract, to process such content for the purpose of providing the Service;
The AI-generated content within the Service is available to the User for use in their communications with guests;
Isolation and non-disclosure of third-party technologies: the Provider ensures that, during API integration with third-party management software (such as PMS, Channel Manager, and messaging systems), Rentevo's systems exclusively extract and process "User Data" (e.g., text of guest messages, essential booking details, and information strictly necessary for the provision of the Service). No source code, operating logic, technical structure of the APIs, proprietary metadata, confidential technical documentation, or know-how of third-party providers is in any way stored, disclosed, reverse-engineered, or transmitted to external artificial intelligence providers for generating responses or for any other purpose.

10. Service Availability

The Provider undertakes to ensure the continuity of the Service within reasonable limits. However, the Service may be temporarily unavailable due to:

Scheduled or extraordinary maintenance;
Technical failures or malfunctions;
Interruptions of third-party services (channel manager, AI provider, WhatsApp, payment systems);
Force majeure events.

The Provider is not responsible for losses or damages resulting from temporary interruptions of the Service. In case of significant scheduled interruptions, the Provider will give notice where possible.

11. Limitation of Liability

To the extent permitted by applicable law:

The Provider is not responsible for any indirect, incidental, special or consequential damages arising from the use of the Service;
The total liability of the Provider towards the User shall not in any case exceed the total amount paid by the User in the 12 months preceding the event that gave rise to the claim for compensation;
The Provider is not responsible for any damages resulting from AI-generated responses, inadequacy of information in the knowledge base, errors in integrations with channel managers or WhatsApp, nor for any suspensions, revocations of API access, restrictions, or penalties imposed by third-party platforms, PMS, or management systems against the User;
The above limitations do not apply in case of willful misconduct or gross negligence of the Provider, nor in cases where the law does not allow such limitation.

12. Suspension and Termination

The Provider reserves the right to suspend or terminate the User's account in case of:

Violation of these Terms;
Fraudulent or abusive use of the Service;
Non-payment of the subscription;
Request from competent authorities or in fulfillment of legal obligations.

In case of suspension for violation of the Terms, the Provider will notify the User, indicating the contested violation. The User will have the possibility to remedy the violation within a reasonable time before final termination, except in cases of serious violation.

13. Account Deletion

The User can delete their account at any time from the platform. Deletion involves:

The permanent deletion of all associated personal data;
The deletion of messages, knowledge base, uploaded documents and all configurations;
The immediate termination of the subscription;
The impossibility of recovering deleted data.

Before deletion, the User can export their data from the platform (right to portability).

14. Changes to Terms

The Provider reserves the right to modify these Terms. Changes will be communicated to the User with at least 15 days' notice via email or notification on the platform. Continued use of the Service after the changes take effect constitutes acceptance of the new Terms. In case of non-acceptance, the User can withdraw from the contract without penalties.

15. Prevalence of Specific Commercial Contracts

In the presence of specific commercial contracts between the Provider and a User (for example: enterprise contracts, white-label agreements, partnership or distribution agreements, custom supply contracts), the provisions of such contracts prevail over these Terms to the extent of any incompatibility.

These Terms apply in such cases on a residual and supplementary basis, to the extent not expressly regulated by the specific commercial contract and insofar as compatible with it. This rule also applies to other site policies (Privacy Policy, DPA, Cookie Policy), unless expressly stated otherwise in the specific contract.

16. Applicable Law and Jurisdiction

These Terms are governed by Italian law. For disputes arising from the interpretation or execution of these Terms:

For Consumer Users: the court of the place of residence or domicile of the consumer is competent, pursuant to art. 66-bis of the Consumer Code;
For Professional Users: the Court of Modena is exclusively competent.

17. Alternative Dispute Resolution (ADR/ODR)

Pursuant to EU Regulation no. 524/2013, the consumer User can make use of the ODR (Online Dispute Resolution) platform of the European Commission for the out-of-court resolution of disputes. The platform is accessible at: https://ec.europa.eu/consumers/odr

18. Contacts

For any request related to these Terms, the User can contact the Provider at the following addresses:

Email: info@rentevoai.com
PEC: feven.srl@pec.it
Address: FEVEN S.R.L. - Via Carlo Sigonio 16, 41043 Formigine (MO), Italy

Terms and Conditions of Service