In Smoobu
Keep managing your calendar, reservations and channels. Your team still makes changes to bookings in the property management system.
Smoobu integration
Guest questions keep coming after the welcome message.
Your bookings, calendar and arrival messages are organised in Smoobu. Then one guest asks where to park, another needs the oven instructions and a third wants to arrive early. Answering means finding the right rental, reading the conversation and deciding what you can confirm.
An AI assistant for Smoobu should use the rental’s instructions and booking context, answer recurring questions and leave decisions that need approval to your team. Rentevo connects to your account to handle that work while you keep using Smoobu as your property management system.
A question comes from Smoobu. The reply goes back through Smoobu.
Rentevo imports the properties, bookings and conversations available in your Smoobu account. When a question arrives, it uses the conversation context and the information prepared for the linked rental. The reply is sent through Smoobu for that booking.
For Airbnb and Booking.com, delivery follows the messaging connection in Smoobu; for direct bookings, it follows the booking’s email address. Guests do not need to start a new chat to receive a reply.
In Rentevo
Prepare property instructions, test replies and follow conversations. Requests that need a person can become tasks for your team.
Knowing an answer and making a decision are different jobs
“Is parking inside the gate or on the street?” If you have prepared clear instructions for that property, the assistant can use them in its reply. The same question about another rental needs that rental’s instructions, rather than one answer for every property.
“Can we arrive at 11?” is a different kind of request: someone needs to know whether the rental will be ready. When a decision is needed, Rentevo can ask your team to step in. The person responsible checks the situation and confirms what is possible, rather than turning a guest’s question into an early check-in promise.
These are illustrative examples. To get useful answers about your own rentals, first add access details, check-in times, parking, amenities and house rules to each property’s knowledge base. When instructions change, update the source for future conversations.
Preparing your property informationHow to connect Smoobu to Rentevo
You need the API key and API secret from your Smoobu account. Start with one property and prepare its replies before enabling them across your portfolio.
1.Create a key and secret in Smoobu
Open Settings → Advanced → API Keys. Create a key, generate its secret and copy both: the secret is shown only once.
2.Add the connection in Rentevo
Go to Settings → Integrations → Channel Manager, add a connection and select Smoobu. Enter the API key and secret. Rentevo checks the credentials and starts importing the available data.
3.Check one property and test its replies
Check that conversations and stays are linked to the correct rental. Complete the property’s instructions and use test mode to review replies without sending them to guests.
The connection details also show a Smoobu webhook URL to copy into your property management system’s panel for event updates. The official Smoobu guide below explains how to create the credentials.
Smoobu guide: create an API key and secretReview replies before switching on automatic sending
Test mode prepares replies without sending them to guests. Check whether the assistant found the right instructions, whether the tone matches your business and which details are missing. Then choose which properties should send automatic replies.
Your team can read conversations, reply personally and disable AI per property. If a guest reports a problem that needs action, you can follow it in To do with the available context, rather than relying on a reply alone.
Test Mode and human control From a guest message to a team taskAsk a question and keep the conversation going
Try the same interactive demo used on our homepage. Ask about arrival, parking or house rules. The chat uses a sample rental and does not import data from your Smoobu account. In a guided demo, we can look at how to prepare your own properties.
WhatsApp connects separately
Yes, you can also connect your WhatsApp Business number to Rentevo. The Smoobu connection imports conversations available in your property management system; the WhatsApp connection lets you handle messages guests send to your number too. You do not need to move every conversation to WhatsApp.
How the WhatsApp assistant worksWhat it costs to add Rentevo to Smoobu
Rentevo offers a 15-day trial and costs €9 per property per month, VAT included, for up to 10 properties. Larger portfolios receive custom pricing. Your Rentevo subscription is separate from your Smoobu subscription.
If you also connect WhatsApp, any Meta messaging charges are separate. The pricing page explains the plan and additional costs.
See Rentevo plans and costsBefore connecting your account
Do I need to change property management systems or move my bookings?
No. Smoobu remains your property management system. Rentevo uses the connection to import the data needed for guest communication.
Is my old API key enough?
No. The connection requires both an API key and an API secret. Create them in Smoobu under Settings → Advanced → API Keys.
Are my scheduled Smoobu messages moved into Rentevo?
No. Messages scheduled in Smoobu stay there. Before enabling the assistant, check which communications you already have set up so your team knows what each guest receives and when.
Start with a question your guests ask every week
Bring one rental and a recurring guest question to the demo. We’ll work through the information needed, how to connect Smoobu and how to test a reply before enabling the assistant.