WhatsApp for hosts and property managers
The same questions, with every new stay.
Where can we park? How do we get in? What is the Wi-Fi password? For a vacation rental manager, these questions are familiar. For guests, they are new, and they need a clear answer even when you are busy.
A WhatsApp assistant should take care of these conversations: understand what the guest is asking, find the right property information and reply in their language. That leaves you free to handle arrivals, manage your properties and deal with requests that need your attention.
Saying “check-in is at 3 pm” does not help a guest who is asking how to open the gate. A good assistant follows the conversation and uses the instructions for the home they are staying in: access, parking, house rules and amenities.
This is where Rentevo starts. Connect your property management system and keep each property’s information in one place. The assistant uses that content and the booking context to answer WhatsApp questions, so you do not have to write the same instructions again for every guest.
From arrival to departure
Before check-in
Schedule a message with directions and arrival information. When the guest replies to ask where to leave the car or how to find the entrance, the assistant continues the conversation using the property’s instructions.
During the stay
Guests can ask for the Wi-Fi password, help with an appliance or their check-out time. Rentevo reads the request and answers in the guest’s language using the information you have prepared, even when they phrase the question differently.
When a decision is needed
An early arrival to approve, a problem that needs someone on site or an exception to a house rule: these are moments where your judgement matters. Rentevo can involve your team, and you can take over the conversation whenever you want to make the decision yourself.
Try it as a guest
This chat uses the information for a demonstration property. Ask about check-in, parking or house rules, including in another language. Keep the conversation going and see how it responds.
Use your own WhatsApp Business number and keep using the app. Connect it to Rentevo through the guided integration setup. Guests keep messaging you on WhatsApp, with nothing new to install.
Next, add your property information: access instructions, parking, arrival times, Wi-Fi and the details you usually explain to guests. Connecting your PMS also gives the assistant the booking context. If you use Octorate, our integration page explains how the connection works.
Explore the Octorate integrationIn Test Mode, you can read the replies Rentevo would prepare before they are sent to guests. Adjust an instruction, add a missing detail and see how it handles an unusual request. When you are ready, enable replies for the properties you choose.
Scheduled messages have their own test setting, so you can check both what the assistant says and when your stay messages go out. You can always reply personally in the conversation.
How to control AI repliesA scheduled message shares information at the right moment. An AI reply answers the question that follows. Rentevo handles both: prepare your stay messages with WhatsApp templates and let the assistant take care of the follow-up questions.
For example, you send arrival instructions before check-in. The guest replies “we are coming by train, how do we reach the apartment?” and the conversation continues using the transport information you added. The same approach works for check-out and questions during the stay.
How to schedule messagesTry Rentevo for 15 days. The subscription is €9 per property per month, including VAT, for up to 10 properties. We offer custom pricing for larger portfolios. Meta charges apply separately to billable WhatsApp messages.
See pricing and trialYes. Connect your own number and keep using the WhatsApp Business app.
No. They message you on WhatsApp as they already do.
Yes. You can take over the conversation and handle the request directly.
Yes. Rentevo recognises the language of the message and replies in that language.
Let’s see how Rentevo would reply using your property information. Bring an example conversation and tell us which PMS you use. We will start with what you need day to day.
Book a WhatsApp demo
