Automated WhatsApp messages for vacation rentals
Before arrival, guests need clear directions. Before departure, they need a reminder about checkout time and keys. You already know what to say, but every day brings different guests, properties and dates. Scheduling messages around the reservation helps you keep that journey organised when several stays overlap.
With Rentevo, you prepare WhatsApp messages for the stay, choose the properties and set when each message should go out. Available reservation details personalise the text. When the guest replies, the conversation continues in your inbox with the AI assistant and your team.
Three useful messages across the stay
Demonstration examples: names, property, times and wording are illustrative. Adapt each message to the property’s real instructions and choose a sequence that avoids repeating information the guest has already received.
One day before check-in, at 10:00
Before arrival
Send directions to the property and explain where to find the arrival instructions. Keep longer information in the guest guide: the message should make the next step easy.
Hi Anna, we look forward to welcoming you to Olive House tomorrow. Here are your directions and arrival instructions: [guest guide link]. If you have a question, message us here.
On checkout day, at 08:30
On departure day
Remind guests of the agreed checkout time and where to leave the keys. A later departure still needs your team’s approval.
Good morning Anna, checkout is by 10 am. Before leaving, place the keys on the table and close the door. Thank you for staying with us!
One day after checkout, at 11:00
After the stay
A short thank-you can close the stay and invite feedback. Avoid repeating the same request across several channels.
Hi Anna, thank you for choosing Olive House. How was your stay? If you would like to share feedback, you can reply to this message.
Write the message, then choose when it should go out
In Automatic messages, choose New message, give it a recognisable name, select your WhatsApp number and write the Italian source text. In the message details, choose properties, booking channels and the sending condition, such as one day before check-in at a specific time.
You can add variables such as the guest’s name, property name and stay dates. Check that the reservation includes the required details and the guest’s phone number. For property instructions, add the relevant guest guide link to the message for that rental.
Scheduled messages use approved WhatsApp templates. Rentevo distinguishes drafts, messages awaiting approval and active messages. Preparing or saving a message does not activate it: you choose when sending begins and can pause it from the list.
The same guest journey, in your guests’ languages
Each message groups its language variants together. You can create a translation as a draft, review it and follow its approval. The variants remain linked to the same message and sending condition.
When sending, Rentevo uses the guest language available in the reservation to choose among approved variants. Prepare the languages you need in advance and check the result in the history, so your team can review the wording before it reaches guests.
Check the journey before sending to guests
Enable WhatsApp Automation Test Mode on the Automatic messages page. Automation sends are saved as test messages without being sent to WhatsApp. Check the wording, reservation details and language. In History, filter by Test, Sent or Errors and open the related chat.
This setting is separate from AI reply Test Mode. Messages sent manually from the chat are still real sends. When your automations are ready, turn off their test setting and check which messages are active.
Before activating a journey, compare it with messages already scheduled in your PMS and booking channels. Choose where each communication belongs so guests do not receive duplicate reminders. Start with one property and a few genuinely useful messages.
A reminder often starts a conversation
After receiving directions, a guest may ask where to park or whether they can arrive early. The scheduled message has done its job; now the guest needs an answer to a specific question. Rentevo uses the property information to prepare a reply in the chat, following your chosen AI settings.
Your team keeps control of operational decisions. A change of arrival time, an access problem or an exception to the house rules needs the property team’s attention. You can read the conversation and step in personally.
Try the questions that follow a scheduled message
This is the homepage’s interactive demo, using a demonstration property. Ask about parking or checkout and continue the conversation. It shows the assistant’s replies; message setup and scheduling happen in your Rentevo account.
Connect reservations and WhatsApp, then build the journey
Connect your WhatsApp Business number and property management system. Rentevo uses imported properties and stay details for automations, while your PMS continues to manage availability and reservations. The Octorate and Lodgify pages explain those connections.
Rentevo offers a 15-day trial. The subscription is €9 per property per month, VAT included, for up to 10 properties, with custom pricing for larger portfolios. Meta charges for billable WhatsApp messages are additional to the Rentevo subscription.
Questions about scheduled messages
Can I schedule messages before check-in and after checkout?
Yes. Choose a condition relative to check-in or checkout, the days and sending time, and the properties and booking channels it applies to.
Can I keep my WhatsApp Business number?
Yes. Connect your own number and keep using the WhatsApp Business app.
Do scheduled messages also answer questions?
The template sends the wording you prepared. Follow-up questions are handled by the AI assistant, when enabled, and by your team in the conversation.