An AI assistant for vacation rental booking inquiries

“Can we bring a dog?” needs that property’s pet policy. “Will our van fit in the parking space?” needs dimensions or practical details. Simply saying “parking available” can leave the guest’s actual concern unanswered. These are illustrative examples of questions to prepare for.

Add the information you actually use to your Knowledge Base: access and stairs, beds and equipment for children, pets, parking and arrival times. Make clear what needs confirmation. A cot available on request is different from one that is always in the property.

With Lodgify, Rentevo also imports inquiries available in your PMS and can send replies in the corresponding conversation. The inquiry is linked to its property, so the assistant uses that rental’s instructions and the available message history.

In a guided demo, we start with an inquiry from your account: we check the linked property, the guest’s message and where the reply goes. You can see the workflow you will use every day before enabling it for other properties.

Someone considering your rental needs to understand how a stay would work. The assistant can explain amenities and house rules using the information you have prepared. Availability for specific dates, a tailored quote or an exception to a rule calls for a check in your booking process.

For PMS conversations identified as pre-booking inquiries, Rentevo follows specific instructions: it must not treat the stay as confirmed or share access codes. When a decision is needed, it can involve your team. You can keep reading the conversation and reply yourself.

Choose one property and review recent inquiries. For each question, check whether your Knowledge Base contains a practical answer. Fill in what is missing and try a follow-up: “Is the parking space covered?” after “Is there parking?” checks a different detail.

In Test Mode for PMS conversations, Rentevo prepares replies without sending them to guests. You can review the replies, improve your instructions and decide when to enable responses for that property. Keep negotiations and decisions needing personal confirmation in your team’s workflow.