Access and parking
Explain how to reach the rental, where to park and how to identify the right entrance. A question like “we’re at the gate, what now?” needs practical directions.
Lodgify integration
AI guest messaging for Lodgify
The welcome message is sent. Now come the questions.
One guest can’t find the parking space. Another asks whether there’s a cot. A third writes in English while you’re handling a check-in. Keeping conversations in Lodgify helps you find them, but every question still needs the right information.
An assistant for Lodgify users should start with the reservation, identify the rental the question refers to and use that property’s instructions. Rentevo brings these together to handle recurring questions and involve your team when a decision is needed.
From question to answer, in the same conversation
Connect your Lodgify account and Rentevo imports the available properties, reservations and conversations. When a message arrives, the assistant uses the linked stay and the rental’s information to prepare a reply in the guest’s language.
The reply goes back through Lodgify. For Airbnb and Booking.com, it follows the channel already connected to the stay; for direct bookings, it follows Lodgify’s messaging route. Guests keep using the conversation they already know.
You keep managing availability, reservations and channels in Lodgify. In Rentevo, you prepare the assistant’s information and oversee guest conversations.
The details that make each rental different
One apartment’s Wi-Fi password won’t work next door. The same applies to the entrance, parking space and check-out time. That’s why you prepare instructions for each property before enabling replies.
In Rentevo, you can collect house instructions in each property’s knowledge base and add useful documents. Your team keeps that information up to date: if the gate code changes, update it once so the assistant can use it in future conversations.
Questions during the stay
Add Wi-Fi details, appliance instructions, waste collection and house rules. The assistant can answer even when a guest phrases the question differently from your instructions.
Exceptions and problems
A late check-out to approve or a fault that needs fixing on site calls for your team. You can step into the conversation and decide how to handle the request.
How to connect Lodgify to Rentevo
Copy your Lodgify API key
In Lodgify, open Settings → General settings → Public API. On the “Your API key” page, select Copy.
Open Lodgify’s API settingsAdd Lodgify in integrations
In Rentevo, go to Settings → Integrations → Channel Manager, add a connection, select Lodgify and paste the key. Rentevo checks access and starts importing your data.
Prepare one property and review replies
Add the rental’s instructions and start in test mode. Begin with one property, review the prepared replies and then enable the assistant for more rentals.
Try the assistant with a real question
This is the same interactive chat as our homepage. It uses a demonstration property, not your Lodgify account. Ask about access, parking or house rules, then keep the conversation going. To try your own properties’ information, use test mode in your account.
Review replies first. Then choose where to enable AI.
Test mode prepares replies without sending them to guests. Review how your instructions are used, fill in missing details and check the tone. Each property can have its own setting, so you enable automatic replies when that rental is ready.
When a request needs your input, Rentevo can involve your team. You can also reply yourself and disable AI for the property.
Explore test mode and human controlWhat if you also use WhatsApp?
You can also connect your WhatsApp Business number to Rentevo. This is a separate connection from Lodgify, so you can handle guests’ WhatsApp questions using your rentals’ information.
WhatsApp assistant for vacation rentalsPricing for your portfolio
Rentevo offers a 15-day trial and costs €9 per property per month, VAT included, for up to 10 properties. Larger portfolios receive custom pricing. Rentevo’s fee is separate from your Lodgify subscription.
See Rentevo pricingQuestions before connecting
Do I need to move my reservations out of Lodgify?
No. Lodgify remains your property management system. Rentevo uses the connection to import the information needed for guest conversations.
Does Rentevo also reply to Airbnb and Booking.com messages?
Yes, in conversations available through your Lodgify account. Replies are sent through Lodgify to the guest’s conversation.
Can I try it on just one rental?
Yes. You can prepare and test one property before enabling the others.
See how Rentevo fits your Lodgify workflow
Bring a recurring guest question and one rental’s instructions to the demo. We’ll walk through preparing the information, reviewing replies and handling the cases you want your team to manage.