Vacation rental house rules guests can understand and find

Start with the questions you receive and the issues that have already caused confusion. For each topic, write one precise sentence with the place, time or condition that makes the answer clear. If a rule applies only to a shared garden, avoid making it sound like a restriction on the entire home.

Keep operating instructions in the relevant guide sections: using the washing machine and finding the right bin need different information from quiet hours and smoking. The house rules page should be quick to scan.

• Overnight guests and requests to bring visitors.
• Quiet hours, including which spaces they apply to.
• Smoking and vaping: where they are or are not allowed.
• Pets: the conditions shared for that property.
• Parties, events and use of shared areas.
• How to report damage or ask for clarification.

This is a demonstration template. Fill in the placeholders, remove anything irrelevant and read the result as a guest would. Conditions that affect the choice of property should be clear in the listing before booking; the guide and messages should reflect the conditions already shared.

In a demonstration example, “Do not disturb others” becomes “Keep voices low in the courtyard from 10 pm to 8 am; the neighbours’ windows face this space.” The reason explains the request, while the place and hours make it specific. Use the actual hours for your property.

“Smoking outside only” can become “You may smoke on the terrace using the ashtray; smoking indoors is not allowed”, if that matches the property’s policy. For visitors, explain what guests need to ask and who to contact, instead of leaving a vague “By arrangement”.

When guests ask for an exception, separate the usual answer from the manager’s decision. A request to bring a pet or additional visitors should not be confirmed simply because it is politely worded.

Before changing a rule, check what was already shared for confirmed bookings. New wording in the guest guide does not by itself change the conditions of an existing reservation. Airbnb’s official guidance explains how house rules and requests are shared with guests.

In Rentevo, you prepare information by property and can publish it in the digital guest guide. The assistant uses it to answer questions in connected channels, including in the guest’s language. Your team stays in control of exceptions and can take over the conversation.

Use the homepage demo below to ask about the sample property’s house rules. When preparing your property, test straightforward questions and exception requests in PMS Test Mode. “Is smoking allowed?” and “Can we invite two friends over?” should receive answers consistent with the information you provided.

Bring your listing information and two questions your team regularly handles to the demo. We’ll look at making the answers clear in the guide and conversations, with the manager handling decisions where needed. The pricing page covers the free trial and guest assistant cost.