An AI guest assistant, even without a PMS

A PMS is a system that can hold bookings, properties and conversations. You don’t need one to offer guest-guide chat: a manual property lets you add the accommodation and its information directly in Rentevo.

Start with what guests need to know. Give the address with a useful arrival landmark, explain access and parking, and add your hours and house rules. Include instructions for the appliances that prompt the most questions. You don’t need to describe every object; explain the things guests actually look for.

The guide brings instructions together on a page guests can read on their phone. They can browse the sections and open chat to clarify a detail: after finding out where the thermostat is, for example, they can ask how to set the temperature.

Share the link in your pre-arrival message, or print the QR code and leave it at the property. The guide opens in a browser, with no app to install. Its information and guest questions relate to the property you created the guide for.

You can prepare property knowledge, provide a guide with chat, read guide conversations in the inbox and step in with your team. When you add another property, give it its own information and separate guide.

Creating a manual property does not import Airbnb or Booking.com bookings and conversations. Working inside booking-platform conversations requires a connection that makes those threads available. Without a PMS, the guest contact described here is guide chat.

Before publishing, use Test AI to ask questions such as “Which Wi-Fi network should I use?”, “How do I reach the entrance from the car park?” and “Where do I leave the keys at checkout?”. Add a follow-up such as “I can’t see the sign” to check that the information helps someone unfamiliar with the property.

If a reply misses a step, add the information and try again. Then read the guide on your phone and check its chat link. A published guide gives real replies to guests: test mode for PMS conversations does not make guide chat private.

A Wi-Fi password and a request for late checkout need different handling. One uses information you’ve already provided; the other may affect cleaning and the next arrival. Explain your rules and which requests need your team’s involvement.

Guide conversations are visible in the inbox, where your team can reply. When an issue needs attention, track the request in your tasks and return to the chat to update the guest. Your team stays involved in decisions alongside the assistant’s replies.

The demo below shows the kind of conversation you can offer, using sample property information. Ask about parking or amenities. In a guided demo, we can then look at how to start with your own accommodation and existing instructions.

If you later choose a supported PMS, you can add its connection in Rentevo and assess the conversations available through that integration. The clear property instructions you’ve prepared remain the foundation for useful guest replies.

Rentevo costs €9 per property per month, VAT included, for up to 10 properties, with a 15-day trial. We offer custom pricing for larger portfolios.