Guest messaging, together
A shared inbox for your vacation rental team
A guest asked for an early arrival. You replied yesterday, the front desk is covering today, and a co-host takes over tomorrow. To keep the conversation consistent, everyone needs to see what the guest asked and what you agreed.
A shared inbox brings conversations together and gives each person access to the rentals they look after. In Rentevo, your team uses individual accounts to work in the same Messages area. The AI assistant draws on property information for recurring questions, while your team makes the decisions.
Conversations with the context you need
Connect Octorate or Lodgify to work with conversations imported through your PMS. You can also connect your WhatsApp Business number and follow chats from your digital guest guide. The list shows each conversation’s source, with guest search and property filters.
When available, stay details appear alongside the conversation. Whoever replies can read the history before asking for something the guest has already provided. Booking-platform messages come through your connected PMS. WhatsApp chats stay in their own channel, even when linked to the same stay.
Connect OctorateConnect LodgifyUse your WhatsApp Business number
Each team member uses their own account
The Owner invites team members from Settings and chooses their role and property access. Front-desk staff can work with the apartments they look after, while the person coordinating your portfolio has broader access. You do not need to share the main account’s password.
- Reception
- Reads and replies to conversations for assigned rentals. Can pause AI in an individual chat without managing members or billing.
- Manager
- Coordinates operations within their role and assigned properties. Invitations and billing remain with the Owner.
- Content
- Updates information, documents and guides for assigned rentals. Cannot send replies to guests.
- Read-only
- Views conversations and information for assigned rentals without sending messages or changing content.
Start the next shift with the latest reply
Example workflow: in the morning, front-desk staff filter their assigned rentals and open unread messages. One guest asks for the Wi-Fi details; another wants to stay until the afternoon. The first property’s instructions provide an answer. Late check-out needs a team decision.
Before replying, the team member reads the latest messages and any requests for human intervention, which are visible only to the team. Conversation history is available to people with access to that rental. Agree who handles exceptions and how to pass them to the next shift.
Try the questions your front desk receives
This is the homepage’s interactive demo, using a sample property. Ask about arrival instructions, check-out time or parking, then continue the conversation. It demonstrates the assistant’s behaviour. In a guided demo, we can also walk through the inbox and your team’s access.
Let the assistant respond while your team stays in control
Prepare clear instructions for each rental: access, Wi-Fi, parking, times and house rules. Rentevo uses them alongside the conversation to draft replies in the guest’s language. Requests that need a decision, such as approving an exception, are referred to your team according to your configured instructions.
AI Test Mode lets you review generated replies before enabling automatic sending for your chosen rentals. Front-desk staff can reply and pause AI for an individual conversation. General settings remain with people who have management permissions. Manual chat sends are real.
Using Test Mode and human controlStart with one rental and your next shift
Connect your PMS and messaging channels, prepare one property’s information, and invite your first team member with the appropriate role. Together, check a routine question and a request that should reach a person. Then extend the workflow to your other rentals.
Inbox messages can be translated into Italian while keeping the original available. This helps an Italian-speaking team support international guests: everyone can read the same request and follow what happened.
Rentevo offers a 15-day trial. Pricing is €9 per property per month, including VAT, for up to 10 properties; larger portfolios receive custom pricing. Meta charges for paid WhatsApp messages are additional. Bring a shift-handover example and the rentals you want to give your team access to.
Translations and replies in the guest’s languagePricing for your portfolio
Book a demo for your teamQuestions about team access
Can I restrict a team member to specific rentals?
Yes. The Owner can choose a team member’s accessible properties and role, then update access when their responsibilities change.
Can front-desk staff reply without managing billing?
Yes. The Reception role can read and reply to conversations within its assigned scope. Owners retain member and billing management.
Do WhatsApp and booking-platform messages become one chat?
No. You follow them in the same Messages area, but conversations keep their own channel. When a link to the stay is available, Rentevo uses that context for replies.