AI guest assistant for B&Bs and guesthouses
A parking question arrives while you’re serving breakfast. During check-in, another guest asks where to leave their bags; later, someone needs to know how to get back in. At a B&B, the person answering is often already looking after the guests in front of them.
A useful assistant needs to know your hours and house rules, give clear directions and involve you when a decision is needed. Rentevo helps you handle these conversations using your property information, with replies in the guest’s language and support from your team.
Replies start with how your B&B actually works
“What time is breakfast?” is straightforward until weekend hours change or the dining room is in another building. Useful information is what someone who works there would give: the time, the place, how to find it and who can arrange a change.
Collect the information shared across your property and the details specific to each accommodation. For arrival, guests need a recognisable entrance and directions from the car park; during their stay, they need Wi-Fi, heating and shared-space instructions. Explain exceptions alongside the usual rule.
Breakfast, luggage and late arrivals
When a guest asks about breakfast hours, the assistant can use the hours you’ve provided. If they want breakfast well before opening, your team needs to decide whether it can be arranged. The same distinction applies to an established luggage-storage service and an exception that needs agreement.
For evening arrivals, prepare complete directions: how to reach the property, which entrance to use and who to contact. If the guest still cannot find the door or says access isn’t working, your team needs to follow up. The assistant supports the conversation; you remain responsible for the welcome on site.
Keep the conversation together when another team member takes over
When a colleague opens the chat, they need to see what the guest has already asked and what they’ve been told. Available conversations stay in the Rentevo inbox, where you can read the exchange, step in and give team members access to the properties they manage.
A message in English or German shouldn’t mean starting from scratch in a separate translation tool. The assistant replies in the guest’s language, while your team can read translations in the inbox and work from the same property information.
Choose where guests can reach you
If you use Octorate, Smoobu, Lodgify or Amenitiz, you can connect your system and work with the conversations available through that integration. You can also connect your WhatsApp number to support guests on that channel.
If you don’t have a property management system, you can start with a manually added property and a digital guide with chat. Share the link with guests or place the QR code at the property: the guide opens in their browser and the conversation appears in your Rentevo inbox.
Start with questions your guests already ask
Choose a few recent conversations and prepare the information needed to answer them. Try a routine question, an exception and a follow-up: “What time is breakfast?”, “Could I have it earlier?” and “Where is the dining room?” test different parts of the same service.
In PMS conversations, test mode prepares replies without sending them to guests. You can correct the information, try again and choose which properties to enable. For a digital guide, check the content and chat before sharing its public link.
Try a guest conversation before booking your demo
The chat below uses a sample vacation rental, rather than your B&B’s information. Ask about parking, arrival or amenities, then follow up with a more specific question. In a guided demo, we can work through questions from your own property.
Pricing for your property
Rentevo costs €9 per property per month, VAT included, for up to 10 properties, with a 15-day trial. We offer custom pricing for larger portfolios.
Pricing is based on the properties configured in Rentevo. During your demo, we’ll look at how to represent your B&B’s accommodation and which guest conversations to start with.
Questions before you start
Do I need to replace my property management system?
No. You can use Rentevo alongside a supported PMS, or start with a digital guide for a manually added property.
Does the assistant approve every special request?
It uses the rules and information you provide. An exception that needs agreement, such as breakfast outside normal hours or an arrival requiring someone on site, remains your team’s decision.
Let’s start with one of your rentals
In a demo, we’ll look at how you work today, the information your guests use and how to prepare Rentevo for your team.
Book a free demo