Automated Airbnb and Booking.com messages
Every booking brings a few familiar moments: the welcome message, information before arrival and instructions for departure. The work repeats, but guest names, dates and properties change. When several bookings come in together, copying text between chats takes your attention away from guests waiting for a reply.
An automated message should deliver useful information when the guest needs it. With Rentevo, you write the message, choose the properties and schedule delivery to Airbnb and Booking.com conversations available through your property management system. When a guest replies, your AI assistant and team can continue the conversation.
Three messages that guide the stay
Build the sequence around what guests need. A booking message explains what happens next. Arrival information helps them plan their journey. A departure reminder saves them searching through the chat for checkout time. Give each message one clear purpose.
These three examples show a sequence for a sample rental. In Rentevo, you choose when to send each message in relation to the booking, check-in or checkout, and prepare the content using stay details.
After booking confirmation
Make the next step clear.
Hi [Name], thank you for booking [Property] from [Arrival] to [Departure]. We’ll send directions before your trip. If you have any questions, you can message us here.
Before arrival
Help guests plan their journey.
Hi [Name], we look forward to welcoming you to [Property] tomorrow. Check-in is from [Time]. You’ll find directions and arrival instructions here: [Link]. What time do you expect to arrive?
On departure day
Keep the reminder short and specific.
Good morning [Name], checkout today is by [Time]. Please leave the keys [Instructions] and close the door. Thank you for staying with us!
Keep communication in the booking conversation
If a guest messages you on Booking.com, that is also where they are likely to look for instructions. Rentevo sends the message through your property management system to the conversation linked to the booking. Automations on these channels do not require a WhatsApp number, so you can start with the chats you already use.
Connect your PMS and prepare a sequence for the properties you want to include. In a guided demo, we can use a booking from your account to show where the message arrives. Your PMS continues to manage the stay, while Rentevo helps you organise communication and follow up on guest questions.
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Write the message, then choose who receives it and when
In Automatic messages, create your content and choose the properties, booking sources and delivery time. Guest names, dates and property names can personalise the text. Add language versions so international guests can read the instructions too.
A rental with private parking needs different directions from an apartment in a pedestrian area. Separate messages when the useful information changes, rather than asking guests to work out which part applies to them. Start with one property so you can read the whole sequence from a guest’s perspective.
Before enabling a sequence, review messages already scheduled in your PMS. Choose one place to send each communication so guests receive one welcome message. Saving and activation are separate steps: prepare the content first, then decide when to start.
A scheduled message starts a conversation
You send the check-in time and the guest replies: “We’ll arrive early. Can we leave our bags?”. The schedule has done its job; now someone needs to understand the question. The AI assistant uses property information to answer recurring questions, while your team handles requests that need a decision.
Try the interactive chat from our homepage with a sample rental. Ask about parking, then follow up with another question. The chat shows how a conversation develops; in a guided demo we also walk through scheduling your own messages.
Check messages before enabling delivery
Automation test mode records the message without sending it to the guest. Check the wording, language and booking details. When the sequence is ready, enable delivery and follow the outcomes in history. If your arrival process changes, pause the rule and update the content.
AI replies have their own controls for each property. You can organise scheduled messages and separately choose how the assistant responds. Your team can still read conversations and handle them personally.
What Rentevo costs
Rentevo offers a 15-day trial. The plan costs €9 per property per month, VAT included, for up to 10 properties. Larger portfolios receive custom pricing. Your PMS subscription is separate. If you add WhatsApp, our pricing page also explains Meta messaging charges.
Questions before you get started
Do I need WhatsApp to send Airbnb and Booking.com messages?
No. You can configure messages only for conversations available through your PMS. Add WhatsApp if you also want to use it as a communication channel.
Are my existing PMS messages moved into Rentevo?
No. They stay in your PMS. Choose which communications to keep there and which to schedule in Rentevo.
Can I use different messages for each property and language?
Yes. Choose the properties for the rule and prepare language versions of the message.
Let’s start with one of your rentals
In a demo, we’ll look at how you work today, the information your guests use and how to prepare Rentevo for your team.
Book a free demo