Your guest has finished dinner and needs to throw away some packaging. There are three bins under the sink, but the labels are unclear and the building’s bin room is locked. Telling them to “please recycle” doesn’t explain how to do any of it.
Good instructions connect each action to a specific place: which indoor bins to use, where to find the outside bins and who to message if the access card is missing. Use the property information sheet and two adaptable messages below, then see how to make the same details available in your digital guide and Rentevo replies.
Check the service covering the property’s address: accepted materials, required bags, collection days and access arrangements. Don’t automatically reuse another property’s instructions. Even neighbouring apartments can have different bin rooms or access cards.
Use plain names and a few checked examples alongside the labels. Colour alone isn’t enough for someone visiting from another country. A photo of the actual bins and the route to the bin room is more useful than a list of colours without context.
AmAmbiente provides short-stay guidance about supplying guests with bins, access devices and instructions in its service area. Surf Coast Shire also offers materials specifically for holiday rentals. These are useful examples of local resources; use the provider serving your own property.
Fill this in while walking the same route as a guest. If a door needs a key, check where it is kept and how to identify it. For kerbside collection, distinguish the collection timetable from the tasks handled by you or your team.
These are demonstration examples. Replace the placeholders and keep only the steps that apply to the property. The first explains everyday use; the second gathers details so your team can help.
Hi [name], you’ll find the labelled indoor bins at [location]. Check which materials go in each bin here: [guide link]. The collection point is at [location and short directions]. To enter, use [key or card], kept at [location]; please return it to the same place afterwards. Message us here if you’re unsure about an item or can’t find the access.
Thanks for letting us know. Which bin is full, or which entrance won’t open? If convenient, please send a photo of where you are. We’ll check with the team and tell you where to keep the waste in the meantime.
With Rentevo, you prepare information for each property and make it available in the digital guest guide. Guests can open it from a link or QR code, so they can find the instructions even when a question comes up after the welcome message.
The AI assistant uses the available information to answer guest questions. Rather than repeating every house rule, it can explain where the card is kept or how to reach the bin room. If access is blocked, your team checks the situation and chooses an alternative: a collection timetable doesn’t show whether a bin is full right now.
Before enabling automatic replies on PMS conversations, use Test Mode to review replies without sending them to guests. Try specific questions such as “Where is the bin access card?” and “Which bin should I use?”. If a detail is missing, add it to the property information.
The demo uses a sample property. Ask questions as a guest would; your own setup will use information about your properties.
When you move the access card or receive a new collection calendar, update the guide and the information used for replies. During turnover, ask the team to check that labels, bags and access devices are still in place. Accurate wording won’t help if the key is no longer in the drawer.
To get started with the guest assistant, Rentevo offers a 15-day free trial. Pricing is €9 per property per month, including VAT, for up to 10 properties; larger portfolios have custom pricing. In a demo, we can start with one property’s guide and the questions your guests ask most often.
You can reuse the structure, but check bins, directions, access and collection dates for each property. Keep the information attached to the right property, especially when managing homes in different towns or buildings.
In a demo, we’ll look at how you work today, the information your guests use and how to prepare Rentevo for your team.
Book a free demo