Technology
Booking Engine
A software application integrated into a website that allows guests to book directly and pay online securely.
What is a Booking Engine?
A Booking Engine is the booking system for your proprietary website (Direct Booking Site). It transforms a simple showcase site into a true e-commerce platform, allowing you to process bookings 24/7 without human intervention.
Key Features
- Real-Time Calendar: Shows updated availability (synchronized with the PMS).
- Payment Processor: Handles secure credit card transactions (e.g., Stripe, PayPal).
- Quote Calculation: Automatically applies discounts, tourist taxes, and cleaning fees.
- Immediate Confirmation: Sends confirmation emails to the guest and notification to the manager.
Why Do You Need It?
To disintermediate from OTAs and save on commissions. Without a Booking Engine, to accept a direct booking, you would have to handle phone calls, emails, send bank details, and manually check payments: a slow and risky process that often discourages potential guests. The use of AI for guest management can further automate this process.